Tomorrow’s Customers: Will They Be Yours?-Webinar Recording

Video Transcription

Video Summary

In this webinar, Christine Corelli discusses the importance of service excellence in today's changing customer landscape. She emphasizes the need for businesses to exceed customer expectations and provide superior service at every touchpoint. Christine highlights key elements of service excellence, including values, leadership, knowledge, and communication. She also suggests involving employees in idea sharing and problem solving, as well as focusing on continuous improvement. Christine emphasizes the importance of delivering the highest level of service with every customer, every day, everywhere. She also mentions the need to establish accountability and to continuously evaluate and improve customer service practices. Overall, Christine provides strategies and best practices for businesses to enhance their customer service and retain loyal customers in today's competitive market.

Keywords

webinar

service excellence

customer landscape

exceeding customer expectations

values

leadership

knowledge

communication

continuous improvement