Rental Management 301: Advanced Rental-Module 1: Rental Operations & the Role of the Rental Manager

Module 1: Rental Operations & the Role of the Rental Manager - Part 3

Video Transcription

Video Summary

As a rental manager, it is important to constantly inspect the products and services being offered to ensure quality control. This includes checking the fleet, inspecting equipment, and identifying any issues. You should also be proactive in seeking feedback from customers to improve services and make offerings more attractive. Monitoring processes and measuring performance is vital for identifying areas of improvement and fixing any mistakes. Monthly activities involve reporting to upper management, setting goals, and keeping the team informed of progress. Recognizing and rewarding good customer service is important, and taking feedback from your team to improve your own management practices is key.

Keywords

rental manager

quality control

fleet inspection

customer feedback

performance measurement