The aim of this course is to gain the knowledge and understanding that is required to being working as a rental manager. There are many parts to the job that require understanding and focus to achieve profitable results. Although it may seem that the rental manager's job is to keep the customer happy, in reality, the job is much broader and more complex.

Content includes:

• The people skills needed for effective daily operations of the department
• The business management and critical thinking skills required to effectively manage an investment portfolio of machines
• Understanding the key performance indicators (KPIs) used to monitor your investment, rather than relying on rental revenues
• Using industry benchmarks to give you a broader awareness of how your fleet investment is performing compared to others in the industry