Rental Management 101: Introduction to Rental-Module 5: Operational Process

Video Transcription

Video Summary

Improving the IT system and access to information is crucial for efficient rental processes in the fleet industry. Most dealer systems are not designed for rental processes and lack the necessary expertise in rental operations. To streamline the rental process, it is important to have skilled staff who understand construction phases and equipment needs. Qualifying customers without existing accounts requires a consistent process that gathers necessary information to make rental decisions. The ability to provide quotes quickly and access rental rates from mobile devices is essential. Inventory management should be efficient, with real-time visibility of available equipment. It is important to record missed rentals and understand the reasons for them, such as equipment availability or pricing. Handling equipment returns involves inspecting machines for damages, documenting their condition, and notifying customers promptly for repairs or billing purposes. Cleaning and inspecting equipment should follow checklists to ensure thoroughness and maintain quality control. Scheduled maintenance services should be anticipated and preparations made in advance to minimize downtime.

Keywords

rental processes

fleet industry

skilled staff

inventory management

equipment returns

scheduled maintenance