Rental Management 101: Introduction to Rental-Module 5: Operational Process

Module 5: Operational Process - Part 1

Video Transcription

Video Summary

In this module, the importance of operational processes in a rent-to-rent business is discussed. Efficient processes are crucial for driving urgency and profitability in the rental business. The concept of repetition is highlighted as it enables the creation of consistent and defined processes, which in turn lead to efficiency and quality. The main areas where processes are important are facilities layout, rental order management, rental returns, and service procedures. The layout of the facility plays a significant role in workflow and ease of operation. Defined areas for equipment storage, loading and unloading, and staging are necessary for smooth operations. Adequate signage is also essential for directing the flow of trucks and preventing unnecessary labor.

Keywords

operational processes

rent-to-rent business

efficiency

repetition

facilities layout