Managing Conflict-Slide Deck

Slide Deck
Pdf Summary
This document is a summary of a presentation on managing conflict, given by Alexis Gladstone at the AED Leadership Conference. Gladstone has 25 years of experience in leadership training, sales, and coaching. The presentation covers the overview and cost of conflict, types of conflict, how to recognize conflict, conflict management styles, and actions to manage conflict.<br /><br />The importance of discussing conflict is highlighted by statistics that show 85% of employees deal with conflict, with 29% dealing with it frequently. Conflict is shown to occur among front-line employees and even among senior teams. Stress in the workplace is a major cause of conflict, and conflicts can lead to personal attacks and sickness or absence.<br /><br />The cost of conflict is outlined, including wasted time, employee turnover, grievances and complaints, absenteeism, and poor decision-making. Conflict is defined as a situation where concerns or desires differ from those of another person.<br /><br />Some common myths about conflict are debunked, such as the idea that conflict is always negative or that it must always be resolved quickly. Conflict can actually have positive outcomes, such as building relationships and motivating change.<br /><br />Two types of conflict are discussed: destructive conflict, which leads to one-sided success or mutual failure, and constructive conflict, which leads to mutual success.<br /><br />The factors that lead to conflict include differences in communication styles, goals, attitudes, values, and culture. The document also provides examples of behaviors to watch for, such as sudden anger, pride in not communicating, and talking behind someone's back.<br /><br />Different conflict management styles are explained using the Thomas-Kilmann model, including competing, collaborating, compromising, avoiding, and accommodating. The importance of communication in managing conflict is emphasized, along with the need to ask questions and actively listen.<br /><br />Steps to help resolve conflict are outlined, including clarifying the issue, generating options, choosing a solution, and committing to action. The document concludes with a quote about the importance of attitude in resolving conflicts and provides contact information for Alexis Gladstone.
Keywords
managing conflict
conflict overview
cost of conflict
types of conflict
recognizing conflict
conflict management styles
actions to manage conflict
workplace conflict
destructive conflict
constructive conflict