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Service Manager Certification Program
Service Manager Certification Program
Program Description
The AED Foundation’s Service Manager Certification Program offers a blended curriculum of leadership and operational coursework to give service managers the tools they need to succeed. This program offers certification candidates the opportunity to complete learning requirements via web-based self-study courses that can be completed on their own time and at their own pace. This program includes instruction in key service operating standards, as well as how to manage service department resources and more effectively sell heavy equipment service.
The Service Manager Certification Program includes the following courses:
Financial Management 101 & 102
People Management 101, 102 & 103
Sales/Customer Service 101
Service Management 101
Service Management 201
Final Certification Test
Summary
Cost:
$2,995.00
Contains:
10 Courses
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Service Manager Certification Program Course List
Financial Management 101: Introduction to Business Finance
Financial Management 102: Ratio Analysis
People Management 101: Owning the Vision
People Management 102: Aligning Resources
People Management 103: Championing Results
Sales/Customer Service 101: Developing Your Customer Focus
Diversity & Sensitivity 101
Service Management 101: Basics of Service Management
Service Management 201: Advanced Service Management
Service Manager Certification Exam
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