Ineffective communication costs businesses big bucks – research estimates over $3B annually in the U.S. and U.K. alone. Communication is a simple, but definitely not easy, concept to consistently execute. Inconsistent, mixed messages create inefficiency. New technology increases speed and accessibility but not necessarily understanding. It's very frustrating, as a leader, to continually hear comments from employees like:
“The right hand doesn't know what the left hand is doing.”
“Nobody communicates around here.”
“That's the first time I heard that.”
“Why doesn't anybody listen?”
“We simply don't walk our talk.”

After participating in this session you'll be able to:

• Minimize the impact of some major barriers that make effective communication difficult
• Expand your understanding of why effective communication requires three key steps and how to effectively use each
• Pull from research findings that can help you influence change in your organization's communication activities and employee behaviors
• Improve your own communications immediately by applying powerful, practical communication techniques gained