Managing a business is tough, but running a family owned business is even tougher. Internal conflicts, family matters, business concerns, and ownership transition make running the business very complicated and emotionally charged. The causes are usually the same - an inability to separate family from business needs, conflicts of interest, differences of opinion in how the business should be managed, rivalries, and often egos that come into play. Yet, there are many dealer businesses that have established strong working relationships with family members and employees. These businesses are growing and prospering.

Here are just a few of the topics that will be discussed:

• How smart family owned businesses operate
• Tips to manage, better yet AVOID conflict
• Effective communication - your key to success
• How to avoid alienating non-family employees