This course will build upon the concepts introduced in the Parts Management 101 course, as well as introduce new tools and best practices. This course will focus on understanding the importance of changing current parts processes and the resulting positive impact this will have on the parts department and total dealership productivity, effectiveness, and profitability.

Content includes:

• Understanding how to increase productivity and how to affect KPIs such as gross margin, sales mix, return on assets, turnover, and sales growth
• The importance of good parts processes to maintain significant inventory and decrease the chances of losing profits in lost discounts, weak margins, high freight costs, and obsolete inventory
• The customer relations process and how the entire parts staff must focus on the execution of the process, including communication skills, follow-up, motivation, and reward
• The importance of empowering parts department employees and coaching them to maintain all key processes
• Understanding basic principles of teamwork and partnership to deliver solid customer retention