The purpose of this course is to provide new managers with the fundamentals needed to become a highly effective parts manager. This course is also useful for people with some managerial experience, especially if they have had no formal education in parts management or if this is their first time managing in a dealership.

Content includes:

• How a dealership needs to be a balanced organization with the parts department as a key part of that organization
• Basic financial terminology used in the parts department, and how to use it in managing your performance
• The sales aspects of your department and the role that customer satisfaction plays
• How to get things done through effective action plans, goals, and employee coaching within the dealership
• Using the balance sheet, income statement, and cash flow statement to form conclusions, ideas, and hypotheses about the financial state of the dealership