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Service Management 101: Basics of Service Manageme ...
Service Management 101: Basics of Service Management
Course Description
The purpose of this course is to provide new managers with the fundamentals needed to become a highly effective service manager. This course is also useful for people with some managerial experience, especially if they have had no formal education in service management or if this is their first time managing in a dealership.
Content includes:
How a dealership needs to be a balanced organization with the service department as a key part of that organization
Basic financial terminology used in the service department, and how to use it in managing your performance
The concepts of wage multiple and shop productivity, and how these affect your profitability and ability to attract and retain good technicians
The sales aspect of your department and the role that customer satisfaction plays
How to get things done through effective action plans, goals, and employee coaching
Summary
Availability:
On-Demand
Cost:
$450.00
Contains:
11 Courses
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Service Management 101: Basics of Service Management Course List
Service Management 101 Workbook
Module 1: The Balanced Dealership Concept
Module 2: Service as a Business Within a Business
Module 3: Basic Financial Terminology
Module 4: Components of the Balanced Dealership Pyramid
Module 5: KPIs
Module 6: Wage Multiple and Shop Productivity
Module 7: Service Sales, Customer Value and Customer Satisfaction
Module 8: Action Plans
Module 9: Setting Goals
Module 10: Coaching
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