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Service Management 101: Basics of Service Management
Course Description
The purpose of this course is to provide new managers with the fundamentals needed to become a highly effective service manager. This course is also useful for people with some managerial experience, especially if they have had no formal education in service management or if this is their first time managing in a dealership.

Content includes:
  • How a dealership needs to be a balanced organization with the service department as a key part of that organization
  • Basic financial terminology used in the service department, and how to use it in managing your performance
  • The concepts of wage multiple and shop productivity, and how these affect your profitability and ability to attract and retain good technicians
  • The sales aspect of your department and the role that customer satisfaction plays
  • How to get things done through effective action plans, goals, and employee coaching
Summary
Availability: On-Demand
Cost: Member: $295.00
Non-Member: $295.00
Contains: 11 Courses
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