The customer rules!

This is an all too familiar mantra we keep hearing. Yet it warrants repeating, as ultimately, the customer will decide to what extent you will succeed in today’s challenging marketplace. It’s that simple. If you want to win customers over and keep them coming back to you, you need to obtain answers to some hard questions:
• What trends are occurring in the equipment distribution industry that demand smarter customer service strategies?
• How will the customer of the future—younger generation—buy, and what do we need to do to prepare to win them over?
• How are you perceived in your customers’ eyes?
• What service flaws might exist that you don’t know about?
• How do you translate customer satisfaction into customer loyalty?
• What are smart dealers doing to ensure excellence?
• What steps can you take to ensure you deliver a consistently great customer experience and develop a reputation for service excellence?
This webinar will offer valuable insight and practical solutions you can apply to ensure your customer has a consistently outstanding customer experience, and keeps coming back to YOU and not your competition!

The customer rules!

This is an all too familiar mantra we keep hearing. Yet it warrants repeating, as ultimately, the customer will decide to what extent you will succeed in today’s challenging marketplace. It’s that simple. If you want to win customers over and keep them coming back to you, you need to obtain answers to some hard questions:


What trends are occurring in the equipment distribution industry that demand smarter customer service strategies?
How will the customer of the future—younger generation—buy, and what do we need to do to prepare to win them over?
How are you perceived in your customers’ eyes?
What service flaws might exist that you don’t know about?
How do you translate customer satisfaction into customer loyalty?
What are smart dealers doing to ensure excellence?
What steps can you take to ensure you deliver a consistently great customer experience and develop a reputation for service excellence? This webinar will offer valuable insight and practical solutions you can apply to ensure your customer has a consistently outstanding customer experience, and keeps coming back to YOU and not your competition!

Christine Corelli

Speaker

 

Christine Corelli is an internationally renowned keynote speaker and workshop facilitator with a no-nonsense, cut to the chase approach to public speaking, training, and management consulting.  In any venue, hers is a voice to be reckoned with …in more ways than one.

She is the author of six business books including the best selling, “Wake Up and Smell the Competition.” “Capture Your Competitors’ Customers and KEEP Them,” sold out the first print run in just two weeks and is still selling strong.

  Her presentations, books, and articles provide intriguing case studies, tangible ideas, and valuable take-away information on vital business topics dynamic leadership, profit-rich growth strategies, advanced sales strategies, comprehensive service strategies, creating a high-performance culture, and change management.