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Service Management 201: Advanced Service Managemen ...
Service Management 201: Advanced Service Management
Summary
Availability:
On-Demand
Cost:
$450.00
Contains:
8 Courses
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Service Management 201: Advanced Service Management Course List
Service Management 201 Workbook
Module 1: The Role of a Service Manager
Module 2: Financial Statements
Module 3: KPIs
Module 4: Service Processes
Module 5: The Customer Satisfaction Process
Module 6: Employee Development
Module 7: Communication Skills and the Ambivert Personality
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