OasisLMS

Service Management 101 Workbook

Module 1: The Balanced Dealership Concept

Module 2: Service as a Business Within a Business

Module 3: Basic Financial Terminology

Module 4: Components of the Balanced Dealership Pyramid

Module 5: KPIs

Module 6: Wage Multiple and Shop Productivity

Module 7: Service Sales, Customer Value and Customer Satisfaction

Module 8: Action Plans

Module 9: Setting Goals

Module 10: Coaching