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Service Management 101: Basics of Service Manageme ...
Service Management 101: Basics of Service Management
Summary
Availability:
On-Demand
Cost:
$450.00
Contains:
11 Courses
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Service Management 101: Basics of Service Management Course List
Service Management 101 Workbook
Module 1: The Balanced Dealership Concept
Module 2: Service as a Business Within a Business
Module 3: Basic Financial Terminology
Module 4: Components of the Balanced Dealership Pyramid
Module 5: KPIs
Module 6: Wage Multiple and Shop Productivity
Module 7: Service Sales, Customer Value and Customer Satisfaction
Module 8: Action Plans
Module 9: Setting Goals
Module 10: Coaching
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