Field service technicians often take on the role of company ambassadors. They can be the face of your company and are sometimes put in a difficult position to repair equipment with a customer who is frustrated and unhappy.
Field service technicians are responsible for professionally fixing the equipment and often fixing the relationship with your customers. Learn easy to apply techniques that result in more productive interactions and happier customers.
Barry Himmel is dynamic presenter with over 20 years’ experience supporting the equipment industry. Barry and Signature have developed and delivered a wide range of programs designed to enhance the customer experience and generate additional revenues for the dealership. His interactive sessions help participants understand how important delivering exceptional service can be to their reputation, bottom line, retention, and customer service standards.
Barry has published numerous articles in equipment and rental trade journals focusing on customer service and sales skills. He has a bachelor’s degree from Miami University and MBA from the University of Dayton.