false
Skip Navigation Links
About AED
Membership
Advocacy
Events
Continuing Education
Industry Insight & News
Menu
About AED
Membership
Advocacy
Events
Continuing Education
Industry Insight & News
Hamburger Menu
Catalog
Calendar
Catalog
Sales/Customer Service 101: Developing Your Custom ...
Sales/Customer Service 101: Developing Your Customer Focus
Course Description
This course is designed to help you locate, impress, and retain a profitable customer base by teaching you the fundamental elements of marketing, sales, and customer service. As a manager, you have goals and expectations for yourself and your team, and your executive team has goals and expectations for you. Understanding essential marketing, sales, and customer service practices will help you to play a major role in the profitability of your dealership. The knowledge of best marketing practices along with the ability to retain customers through effective service practices will enable you to become a valuable asset to your department, your branch, and your dealership.
Content includes:
An introduction to marketing
Understanding the connection between customer loyalty and sales productivity
An overview of the behavioral skills that build strong customer relationships
Real-life best practices provided by your industry peers to help you put your new knowledge and skills into practice
Summary
Availability:
On-Demand
Cost:
$450.00
Contains:
13 Courses
×
Sales/Customer Service 101: Developing Your Customer Focus Course List
Sales/Customer Service 101 Workbook
A SHINE-ing Impact on Sales Performance - Case Study
Sales Lifeline Course Video
Reaching Customers Through Social Media - Case Study
Need a Lift? - Article
Customers Are Family - Case Study
Building New Customer Relationships Virtually - Case Study
The Sell Process Course Video
The Sell Process eBook
Customer Service is More Than a Department eBook
Safety is #1 - Case Study
Account Strategic Planning Course Video
Sales/Customer Service 101 Final Test
Login
User Login
Continue with Google
OR
Email
Password
Logging In…
Forgot Password
×
Please select your language
1
English