Rental Management 201: Intermediate Rental-Module 2: Profitable Process

Module 2: Profitable Process - Part 4

Video Transcription

Video Summary

The video transcript discusses the importance of service processes and quality control in the rental industry. It highlights the differences between service technicians in rent-to-rent support mode and dealer technicians in terms of skill level and experience. It emphasizes that rental service focuses on preventive maintenance and quick check-in and check-out, while dealerships require more extensive repair work. The transcript also emphasizes the significance of efficient service flow, as inefficiencies can result in lost revenue. It suggests that hiring additional mechanics to improve service flow is a worthwhile investment, considering the potential revenue loss from equipment sitting idle.

Keywords

service processes

rental industry

preventive maintenance

efficient service flow

potential revenue loss