Rental Management 201: Intermediate Rental-Module 2: Profitable Process

Video Transcription

Video Summary

Improving the rental order process involves gathering minimum qualifying details for both existing and non-account customers. This includes information about the person, their company, vehicle, and job location, as well as insurance and payment details. Recording missed calls and inquiries on a blotter pad can help track customer interactions and potential leads. When checking out a machine, it is important to verify the machine ID, inspect and tag it for quality control, and visually inspect it for any damages or issues. Consistency in the checkout process is crucial and involves starting and testing the equipment, ensuring customers understand its controls, and securely loading and transporting it. Transportation strategy should be determined based on peak demand times and may involve outsourcing or a combination of in-house and outside transportation. While transportation may not be a profitable venture, it supports the growth of the rental fleet. The rental check-in process requires clear signage for unloading equipment and careful inspection to note any damages, refuel the machine, and inquire about its performance. Establishing a consistent process helps drive efficiency and accuracy in closing out contracts and billing customers.

Keywords

rental order process

minimum qualifying details

customer interactions

quality control

transportation strategy