Rental Management 201: Intermediate Rental-Module 1: Staffing Rental

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Video Summary

The rental salesman is responsible for driving revenue in the Rent2Rent department. They need to be organized, keeping a weekly itinerary and focusing on specific regions or customers. They must keep notes and updates on their progress with customers and record missed rentals. Salesmen should not keep private customer information, as it belongs to the company. They need to have company brochures and promotional items readily available. The salesman should be a problem solver, making recommendations for machines based on customer needs. They need to maintain relationships and be easily contacted by customers. Salesmen also need technical knowledge of construction phases and machines in the rental fleet. They should be able to perform demonstrations and have a basic understanding of troubleshooting. The ideal hire for a rental salesman would be someone focused, organized, energetic, and outgoing. They should have good communication and listening skills, be able to deal with rejection, and adapt to different situations. The rental service technician is responsible for routine maintenance and quality control of machines. They work closely with the rental manager and coordinator, keeping track of repairs and prioritizing tasks. They may have minor contact with customers and must have a professional appearance and attitude. They should also be able to explain to customers how to safely operate equipment. Technically, the technician needs knowledge of gas and diesel engines, troubleshooting, and quality control checks on rental units. A successful technician needs strong mechanical aptitude, flexibility, attention to detail, and a focus on supporting the rental department.

Keywords

rental salesman

revenue

weekly itinerary

customer relationships

rental service technician