Rental Management 201: Intermediate Rental-Module 1: Staffing Rental

Video Transcription

Video Summary

In this video transcript, the speaker discusses the different job roles and responsibilities within a rent-to-rent department. They start by describing the role of a rental manager and the three areas of their responsibilities: administrative, people skills, and technical skills. The rental manager is responsible for the profitability of the department, staffing, fleet management, expense control, billing, and establishing rental rates. They need to be a leader, have salesmanship skills, and be able to negotiate with customers. Additionally, they should have mechanical aptitude and problem-solving skills. The speaker then moves on to describe the role of a rental coordinator, who handles incoming calls, collects customer data, creates rental reservations, closes rental contracts, and maintains customer relations. They need to be good communicators, collaborate with salesmen, and have mechanical knowledge. The rental coordinator's responsibilities also include maintaining a log of phone calls and missed rentals. They must also be able to multitask and have good memory and customer service skills.

Keywords

rental manager

administrative

people skills

technical skills

profitability

rental coordinator