Rental Management 201: Intermediate Rental-Module 1: Staffing Rental

Video Transcription

Video Summary

In this video, the speaker emphasizes the importance of having the right people, processes, and products in order to build a successful business and provide exceptional customer experience. They discuss the roles and responsibilities of different positions within a rental department, such as the rental manager, rental coordinator, and rental salesman. The rental manager is responsible for managing assets, driving profitability, and ensuring customer satisfaction. The rental coordinator handles incoming calls, qualifies customers, writes rental contracts, and acts as dispatch. The rental salesman identifies prospects, qualifies customers, solves problems, educates customers, and gathers market intelligence. Ultimately, their goal is to promote the business and attract new customers.

Keywords

successful business

exceptional customer experience

rental manager

rental coordinator

rental salesman