Recovering Lost Selling Time and Revenue Post-COVID-19: What You Do Now Matters-Recovering Lost Selling Time and Revenue Post-COVID-19: What You Do Now Matters

Recovering Lost Selling Time and Revenue Post-COVID-19: What You Do Now Matters

Video Transcription

Video Summary

In this webinar, Todd Cohen discusses how to recover lost selling time during the COVID-19 pandemic. He emphasizes the importance of being present and engaged in every interaction, despite the challenges of virtual communication. He suggests using video calls whenever possible to maintain eye contact and prevent multitasking. Additionally, he advises maintaining an approachable attitude and being open to listening to clients' concerns and needs. He encourages asking for the next step in every conversation and making suggestions to move the relationship forward. Todd also introduces his ELSA framework, which stands for engage, listen, suggest, and ask. He emphasizes the importance of building relationships with clients and staying connected through virtual study clubs, updated client lists, and participation in conversations on social media platforms. He concludes by offering his special report on post-COVID-19 revenue recovery and shares his upcoming Q&A session. Todd's main message is that recovery begins with mindset and behavior, and it is essential to be present, engaged, and proactive in building and maintaining relationships with clients and colleagues.

Keywords

webinar

recovering selling time

COVID-19 pandemic

virtual communication

video calls

approachable attitude

listening to clients

ELS framework

building relationships