Onboarding for New Techs-Presentation

Presentation
Pdf Summary
This document is a summary of a webinar that focuses on successfully onboarding and training service technicians. The webinar aims to address the competitive nature of hiring and retaining quality technicians in today's marketplace. It identifies key aspects of the process and provides strategies to gain a competitive edge.<br /><br />The webinar highlights several factors that indicate a need for improvement in technician retention. These include high turnover rates, low wage multiplier/billing ratio, absence of a technician career path, and lack of a special onboarding process for new hires. It suggests that implementing solutions such as creating a solid work environment, establishing a technician career path, and having experienced technicians mentor new ones can help retain productive technicians.<br /><br />The webinar also emphasizes the importance of a comprehensive pre-hire process. It recommends using assessment tools to evaluate learning abilities, behavioral traits, and basic technical knowledge of potential new hires. It suggests hiring for attitude and technical interest and then providing training to develop skills.<br /><br />Training programs to fast track the working knowledge of technicians in diagnosing and repairing machines are discussed. The webinar suggests that before technicians start, work areas should be prepared and co-workers should be informed. On the first day, all essential information and responsibilities should be covered, and a checklist should be provided for ongoing learning opportunities. Mentorship is encouraged to provide guidance and answer questions during the first month.<br /><br />The document emphasizes the importance of continuous training and provides categories for training technicians, including engines, transmissions, hydraulics, electrical, and customer service skills. It suggests assigning new technicians to work alongside experienced ones and conducting weekly progress evaluations during the probationary period.<br /><br />The webinar also addresses the cost of turnover and the benefits of being an employer of choice. It recommends assessing the need for technicians, creating an internal referral program, and building a solid onboarding program with mentoring. The webinar concludes by encouraging businesses to be the employer of choice in their area of responsibility.<br /><br />Overall, the webinar provides valuable insights and practical strategies for successfully onboarding and training service technicians.
Keywords
onboarding
training
service technicians
technician retention
competitive edge
pre-hire process
assessment tools
mentorship
continuous training
employer of choice