Onboarding for New Techs-Onboarding for new techs

Video Transcription

Video Summary

This webinar, titled "How to Successfully Onboard and Train Service Technicians," focuses on addressing the competitive nature of hiring and retaining skilled technicians in today's marketplace. The presenter, Rob Park, highlights the importance of having a structured onboarding process and a technician career path within the dealership. He emphasizes the need to assess technician retention and provides a wage multiplier billing ratio as an indicator of potential retention issues. The webinar suggests using pre-hiring assessment tools to evaluate candidates' technical abilities and behavioral traits. It also recommends implementing an internal referral program, offering a substantial spiff amount to incentivize employees to recommend potential hires. In terms of training, the webinar suggests creating a well-rounded program that covers various technical areas and provides mentorship opportunities. The presenter stresses the importance of creating a clean, safe, and fun work environment to attract and retain technicians. The webinar touches on the cost of turnover and highlights the benefits of being the employer of choice. It concludes by encouraging attendees to examine their current technician needs, assess the root causes of turnover, and take action to improve their dealership's work environment.

Keywords

onboarding

technician retention

pre-hiring assessment

internal referral program

technical training

work environment

employee retention