Mobile Resource Management-Mobile Resource Management

Video Transcription

Video Summary

The video transcript is from a webinar on mobile resource management in the automotive and heavy equipment sectors. The speaker is the solutions manager of CDK Global, a DMS (Dealer Management System) provider. He starts by discussing how mobile technology has drastically changed the way businesses and clients interact and emphasizes the need to adapt to meet customer expectations. The speaker then goes on to describe the various features and capabilities of CDK Global's mobile application for dealership staff, such as customer searches, call scheduling, quote and invoice generation, parts availability, equipment searches, inventory control, inspection capabilities, and technician progress updates. He also explains that CDK Global has a mobile application for customers, enabling them to access their account status, view outstanding/historical invoices, browse equipment available for sale or rent, manage quotes, order parts, and receive notifications. The speaker emphasizes the importance of being proactive and innovative in mobile technology to meet customer needs and stay competitive in the industry. The webinar concludes with the speaker thanking attendees and offering access to the recording for further review.

Keywords

mobile resource management

CDK Global

customer expectations

mobile application

inventory control

technician progress updates

customer mobile application

quote management