Keys to Effective Communication-Keys to Effective Communication

Video Transcription

Video Summary

In this video, Jill Berg discusses the importance of effective communication in organizations. She emphasizes that communication is the responsibility of everyone within the organization, not just the extroverted individuals. Berg highlights two critical elements of effective communication - listening skills and asking questions. She mentions that listening skills show that we care and help in understanding the complete story. Asking questions, on the other hand, can help in solving problems and building relationships. Berg advises using different types of questions, such as closed-ended and open-ended questions, depending on the situation. She also provides tips for effective communication through different channels like phone, email, and social media. Berg concludes by discussing how to de-escalate negative communication by listening, acknowledging, asking questions, and finding solutions that satisfy both parties.

Keywords

communication

organizations

listening skills

asking questions

problem-solving

building relationships

closed-ended questions

open-ended questions

de-escalation