Is Your Service Department Designed for Peak Performance? (French)-Presentation

Presentation

Pdf Summary

The webinar focuses on optimizing the performance of service departments. It emphasizes the importance of evaluating the department's performance, eliminating technician time wasters, and establishing a strong connection between the service and parts departments. The document discusses the financials and highlights the profitability of the service department. It suggests that service departments should aim for a departmental profit of 25% and account for 40-50% of the total dealership's net profit.<br /><br />The document introduces various key performance indicators (KPIs) that can be used to assess the service department's performance. These include gross margin and percentage, sales contribution or sales mix, absorption, return on assets (ROA), and service trend/sales growth. The KPIs help to determine the profitability, efficiency, and growth of the service department.<br /><br />The document also emphasizes the significance of finding 5 minutes of wasted time each day that can be billed to customers. This can result in additional profits for the dealership. It suggests evaluating the technicians' workflow and identifying any inefficiencies or time-wasting activities. It advises using a schedule board and ensuring that technicians have the necessary parts readily available to them.<br /><br />Furthermore, the document highlights the importance of good processes and communication between the service and parts departments. It suggests having daily meetings and providing the parts manager with information in advance. It also advises establishing formal processes for new machine orders and sales to prevent any missed steps or emergencies.<br /><br />Lastly, the document encourages service department managers to have a critical eye and ensure the cleanliness and organization of the department. It suggests addressing any issues, such as a "dirt floor," that may negatively impact the perception of the service department. The document concludes by providing contact information for further inquiries.

Keywords

optimizing performance

service departments

evaluating performance

technician time wasters

financials

profitability

KPIs

wasted time

workflow efficiency

communication