Is Your Service Department Designed for Peak Performance? (English)-Is your service department designed for peak performance

Video Transcription

Video Summary

This webinar is part of the AED program related to optimizing service departments in equipment dealerships. The goal is to help service department managers evaluate their departments and eliminate time wasters to increase profitability and effectiveness. The speaker discusses key performance indicators (KPIs) such as gross margin, expenses, absorption, return on assets, and sales contribution. The webinar emphasizes the importance of selling time in the service department and provides tips on improving efficiency and productivity. These include using a schedule board to prioritize jobs, streamlining the parts ordering process, organizing service tools, and eliminating wasted time on breaks. The speaker also emphasizes the need to build a bridge between the service and parts departments and highlights the value of good processes and cleanliness in the department. The webinar concludes by encouraging service managers to find small improvements, such as an extra five minutes of billable time per technician per day, which can add up to significant profits over time.

Keywords

webinar

AED program

service departments

optimizing

key performance indicators

efficiency

productivity

parts ordering process

billable time