How to Build a True Team within your Dealership-Presentation

Presentation

Pdf Summary

The webinar "Breaking Down Departmental Silos" discusses the importance of improving internal communication between different departments within dealerships. The Silo Effect, which refers to a lack of information flow between groups, can lead to reduced productivity and customer dissatisfaction. Customers view a dealership with silos as lacking commitment, difficult to do business with, inconsistent, and unreliable for repeat business. To tear down silos, the webinar suggests five steps: creating a unified vision, working towards a common goal, motivating and incentivizing employees, executing and measuring progress, and encouraging collaboration and creativity. Fundamental practices to reduce silos include checking attitudes, making a personal commitment to serve others, seeking to understand before being understood, and frequent and honest communication. Best practices of dealerships with low silos include top-down communication, frequent interdepartmental meetings, aligning goals, implementing cross-departmental incentives, and celebrating each department's achievements. Dealerships are encouraged to assess the extent of the Silo Effect and its impact on relationships within the team and with customers. The webinar concludes with a reminder to make a commitment to serve others, be intentional in communication, and consistently make the effort to reduce the Silo Effect. Participants are invited to join the next webinar on April 28th, which will focus on properly onboarding and training service technicians.

Keywords

Breaking Down Departmental Silos

internal communication

dealerships

Silo Effect

productivity

customer dissatisfaction

unified vision

common goal

motivating employees

incentivizing employees