How to Build a True Team within your Dealership-How to Build a True Team within your Dealership

Video Transcription

Video Summary

In this webinar, Rob Park discusses the issue of departmental silos in dealerships and the negative impact they can have on communication and teamwork. He emphasizes the importance of recognizing and repairing these communication issues in order to better serve customers and improve the overall quality of work life. Rob Park identifies three common battle scenarios between departments: sales versus service, service versus parts, and parts versus service. He also highlights the negative consequences of the silo effect, such as a lack of commitment to customers, difficulty in doing business, and inconsistency in policies. To reduce these silos, Rob Park suggests five steps: creating a unified vision, establishing a common goal, motivating and incentivizing employees, executing and measuring progress, and collaborating and creating a thriving team. He also shares some best practices, including effective communication, cross-department incentives, and celebrating each department to foster teamwork. Rob Park concludes by encouraging attendees to assess the extent of silo effect at their dealerships and make personal commitments to better serve others.

Keywords

departmental silos

communication

teamwork

silo effect

customer service

unified vision

cross-department incentives

assessing silo effect