Getting Along With Your Whole Goods Sales Department-Slide Deck

Slide Deck

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The article discusses the importance of getting along with the whole goods sales department in a dealership. It emphasizes the need for strong working relationships between departments and a shared vision focused on the retail customer. The key to achieving this is effective communication, both formal and informal, between different departments.<br /><br />The article suggests several topics for discussion to improve communication and collaboration. Firstly, it suggests discussing quotes made to customers, including expected delivery dates and attachments. This prevents problems from arising later on.<br /><br />Managing trade-ins is another point of contention that needs to be addressed. The article advises not using service department hours as a dumping ground for trade-ins and not having service bail out sales from bad deals.<br /><br />Discounting service labor to the whole goods sales department is another concern. The article argues that this practice puts stress on the rest of the dealership and recommends selling parts and service labor at retail rates.<br /><br />The article also encourages discussing new products and lines to be ordered, as well as purchased warranties, maintenance, and repair contracts. It stresses the importance of communication in managing these aspects effectively.<br /><br />Other topics for discussion include the role of product support sales representatives, negotiating invoices, and using flat rates or standard charging to reduce disagreements and speed up closing.<br /><br />In summary, the article highlights the interdependence between the whole goods sales department and other departments in a dealership. It emphasizes the need for effective communication and offers suggestions for improving collaboration and customer satisfaction.

Keywords

whole goods sales department

strong working relationships

effective communication

quotes made to customers

managing trade-ins

discounting service labor

new products and lines

purchased warranties

product support sales representatives

improving collaboration