Excelling in Customer Service-Excelling in Customer Service

Video Transcription

Video Summary

In this video, Christine Corelli talks about the importance of excelling in customer service and provides tips and best practices for achieving this. She emphasizes the need to understand and meet the expectations of today's customers who are more demanding, tech-savvy, and have high expectations. She stresses the importance of reputation, communication, and the role of core values in guiding customer service excellence. Corelli recommends conducting employee and customer satisfaction surveys and using the data to identify areas for improvement. She advises communicating the importance of customer service and involving employees in the process. Corelli also discusses the importance of managing customer expectations, resolving complaints, and being proactive in complaint prevention. She highlights the significance of internal customer service, teamwork, and continuous improvement. Corelli suggests appointing a chief experience officer and providing incentives for customer loyalty. She emphasizes the need to always strive to exceed customer expectations, make customers feel valued and appreciated, and be accountable for performance and quality. Finally, Corelli encourages businesses to check online reviews regularly and maintain open communication with customers. Overall, she believes that delivering exceptional customer service is key to success in any industry.

Keywords

customer service

excelling

expectations

communication

employee satisfaction

customer satisfaction

improvement

managing customer expectations

complaint resolution

online reviews