Developing Your Emergency Response & Recovery Plans - Before They’re Needed-Developing Your Emergency Response & Recovery Plans

Video Transcription

Video Summary

In this webinar on emergency response plans, Troy Tepp from Century Insurance discusses the key components of creating an emergency response and recovery plan for dealerships. He emphasizes that the top priority in any emergency response plan is protecting the lives and safety of staff, customers, and visitors. The plan should also prioritize stabilizing and protecting the building, facilities, and other important assets. In developing the plan, it's important to conduct a risk assessment to identify likely emergency scenarios that could affect the dealership. This could include natural, human, or technological emergencies such as weather events, medical injuries, robberies, or data breaches. Once the likely scenarios have been identified, specific response procedures should be developed, including notification, communication, evacuation, and sheltering. It's important to establish relationships with emergency response agencies and train staff on their roles and responsibilities during emergencies. After an emergency event, it's important to report it to the insurance carrier and deploy a business recovery team. Recovery operations should focus on essential staff, IT needs, communication, and training. Regular drills and exercises should be conducted to test and improve the plan. Lastly, the pandemic situation is seen as a unique scenario that may be difficult to plan for specifically, but can provide lessons on how to respond to similar events in the future.

Keywords

emergency response plans

Troy Tepp

Century Insurance

key components

protecting lives

risk assessment

response procedures