Dealership of the Future-Dealership of the Future

Video Transcription

Video Summary

The webinar discussed the topic of the dealership of the future and how digital transformation is impacting the equipment distribution industry. The speaker discussed examples of digital disruption in other industries, such as the transition from slide rules to digital calculators and the shift from traditional taxis to Uber. The speaker emphasized the importance of adopting technology to stay ahead of the competition and meet the changing expectations of customers, particularly millennials. They discussed the use of technology such as mobile apps and RFID to improve efficiency and provide better customer experiences. The importance of leveraging the Internet of Things and telematics to predict equipment failures and provide proactive maintenance was also highlighted. The speaker also discussed the challenges faced by dealerships, such as increased competition and shrinking margins, and how technology can be used to address these challenges. They emphasized the importance of moving to a process-centric organization and providing employees with tools and information to improve productivity and efficiency. The webinar concluded by highlighting the need for dealerships to adopt technology to stay ahead and remain relevant in an ever-changing industry.

Keywords

dealership of the future

digital transformation

equipment distribution industry

technology adoption

customer expectations

mobile apps

RFID

Internet of Things

equipment failures prediction

process-centric organization