Customer Service: Standing Out from The Crowd-Customer Service: Standing Out from The Crowd

Video Transcription

Video Summary

In this webinar, Bobby Weber from Dream Workplace talks about customer service excellence and how to build a customer-focused culture. He emphasizes the importance of putting the customer first and meeting their needs. Weber discusses the values and skills necessary for excellent customer service, such as gratitude, servanthood, going the extra mile, and commitment to excellence. He encourages service providers to negotiate expectations with customers and help them become better customers by anticipating their needs and offering advice. He also highlights the importance of customer feedback and resolving complaints in a timely manner. Weber concludes by reminding the audience to focus on building strong relationships with customers and striving for continuous improvement in customer service.

Keywords

customer service excellence

customer-focused culture

putting the customer first

meeting customer needs

values for excellent customer service

skills for excellent customer service

negotiating expectations with customers

customer feedback

resolving complaints