Are You Truly Wowing Your Customers?-Are You Truly Wowing Your Customers?

Video Transcription

Video Summary

In this video, the speaker discusses the importance of wowing customers through the delivery process. They emphasize the need for a formal delivery process that includes introducing key dealership personnel to the customer, providing a welcome letter with contact information, doing a walk around of the machine, following up at specific intervals, and not dropping the ball in the process. They also highlight the need to break down department silos and improve internal communication. The speaker encourages the audience to think about their own delivery processes and how they can implement these strategies to improve customer satisfaction. They also offer their contact information for further assistance and questions. Overall, the video emphasizes the importance of delivering quality customer service and ensuring a smooth and memorable experience for customers.

Keywords

customer satisfaction

delivery process

formal delivery

key dealership personnel

welcome letter

walk around

follow up

department silos